FAQ

Where are you located? Just In Outlets warehouse is currently located at 80 Premium Outlets BLVD, Merrimack, NH 03054 and also you are free to order online!

Do you ship outside of Merrimack, NH? Yes - we process and ship orders to everywhere in the United States, and world wide. Shipping fees may apply

How long will it take for my order to arrive? Most orders are prepared for shipping within one (1) business day after your place it. When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information. We ship orders via USPS priority mail. Domestic U.S. Customers typically receive their purchases within 4-7 business days or 2-4 business days with Priority Mail. International customers usually receive their purchases within 7-14 business days.

Why was my order canceled? There are several reasons for an order being canceled. We will contact you if your order cannot be fulfilled and provide you an explanation. Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

What happens if my package is returned to Just In Outlets? If your order is returned to us, you will be refunded the original purchase price, minus the original shipping fee. For international orders, if your package is returned to us, you will be refunded the purchase price minus the original shipping charge as well as the return shipping charge assessed.

What is your return policy? We will gladly accept returns within 30 days of the delivery date. A return fee of $7.00 will simply be deducted from your refund. 

Are all the items you sell authentic? Just In Outlets sells only 100% authentic product. We guarantee all items are authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them. We do not accept fakes or counterfeits. We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all product that is taken in and put up for sale.

When will you get more or an item that is sold out? Restocks of styles and/or sizes depending on the availability within our network of sellers.

Does Just IN Outlets buy shoes outright? We do “cash-out” for shoes for a reasonable negotiated price. How do I become a consignor at Just in Outlets? Consignments mean we sell items for you, and we pay you as your items sell. Many local consignors bring their items to our store in person. Out-of-state and out-of-country consignors often ship their consigned items to us. If you are interested in consignment direct to the contact page and email us !

Who sets the prices? Prices are negotiated based on what the shoes sell for at market value. We agree on a price with our consignors. We price items to move quickly.

When will I get paid for my consignment? We issue checks in your name as your items sell. (So you don’t have to wait for an entire lot or parcel of shoes to sell to get paid if you consign multiple units). Checks are cut every Tuesday, for the prior week’s sales Sunday thru Saturday. When checks are prepared and ready for pickup, locals will receive a notification via Text Message. Out-of-State / Out-of-Country consignors receive their checks in the mail. If you are unable to make it to the shop, you may have someone else pick up your check for you, as the check is written to YOU and only YOU can cash it. Out-of-state / Out-of-Country consignors’ checks are mailed out.

Do I have to pay sales tax? If you are purchasing online from outside of New Hampshire, you are not subject to sales tax. You pay the list price for the item, plus shipping. If you are an international customer, you may be subject to additional fees, such as customs and duties, when your item arrives in your country. These fees are typically determined by your country’s receiving agencies.

I couldn’t find an answer to my question. How should I contact Just In Outlets? You may email us customerservice@justinoutlets.com